Frequently Asked Questions
Find answers to common questions about Clark Vacation International memberships, holiday bookings, privileges, and dedicated concierge services.
Clark Vacation International is a premier holiday ownership and hospitality membership provider based in India. We design handcrafted holiday experiences across a curated network of domestic and international luxury resorts, villas, and affiliate hotel chains, shielding our members from seasonal hotel tariff inflation while delivering personalized concierge service.
We provide long-term holiday ownership plans, curated domestic and international resort bookings, luxury apartment stays, travel concierge planning, flight assistance partnerships, complimentary entertainment vouchers, and reciprocal resort exchange access through domestic and global networks.
Clark Vacation International operates corporate headquarters and guest experience centers in New Delhi and Bangalore, India, supported by regional hospitality partner offices and an international destination affiliate desk.
You can contact our 24/7 customer care concierge directly by calling our toll-free support number at 1800-123-2131, emailing us at customercare@clarkvacationinternational.com, or submitting a service ticket through our Contact page.
Yes. Our membership packages are specifically tailored for modern Indian and international families, accommodating 2 adults and 2 children in standard formats, with multi-bedroom suite options for extended families, multi-generational groups, and couples.
It is a long-term holiday privilege program (structured across 10-year, 25-year, and 30-year terms) that guarantees an allotted number of nights each year at premier partner properties at pre-determined, non-volatile rates, accompanied by curated lifestyle and travel privileges.
Members enjoy guaranteed annual holiday stays, immunity from hotel rate spikes during peak holiday seasons, dedicated vacation concierge planning, complimentary movie tickets, flight booking discounts, resort meal discounts, and international exchange flexibility.
Rather than paying escalating commercial hotel bills year after year, holiday ownership allows you to invest upfront in a defined block of annual vacation time (typically 6 nights / 7 days per year) across agreed property tiers and room configurations for the multi-decade lifespan of your agreement.
Yes. Primary members can gift, transfer, or authorize holiday stays for immediate family members (spouse, parents, children, and siblings) by issuing an official Guest Authorization Pass through our member portal or concierge desk prior to check-in.
Yes. All resort reservations and specific room inventories are subject to availability at the time of booking. We strongly recommend booking within the designated advance reservation window, particularly for peak festival seasons and school vacations.
Your official Membership Certificate and Member Welcome Kit outline your assigned Season Tier (e.g., Purple, Red, White, Blue), Room Type (Studio T1 or Suite T2), annual night entitlement, ASF terms, and special inclusions. You may also contact our support team at any time for clarification.
We offer four primary seasonal packages tailored to different travel patterns: Purple Tier (Prime Peak holiday season including New Year & Diwali), Red Tier (High holiday periods and school breaks), White Tier (Regular holiday season), and Blue Tier (Off-peak leisure and serene exploration periods).
Each plan includes annual accommodation for 6 nights and 7 days, dedicated concierge assistance, resort partner recreation privileges, and access to internal domestic and international destination exchanges.
In addition to the one-time membership enrollment fee, members pay an Annual Subscription Fee (ASF) which covers resort upkeep, property maintenance, and network management. Discretionary expenses such as food & beverage, personal spa treatments, local city taxes, and exchange fees (if swapping through international affiliates) are billed directly by the resort or service provider.
The definitive terms are detailed in your signed Membership Application Agreement, as well as on our website's Terms & Conditions page and Package comparison matrix.
Yes. Our website's Package page provides a comprehensive side-by-side comparison matrix of room categories, seasonal calendar rights, guest capacities, and investment tiers.
You can reserve holidays through our Member Login portal, by emailing your dates to customercare@clarkvacationinternational.com, or by speaking directly with your assigned vacation concierge via 1800-123-2131.
For standard regular season travel, we recommend booking 30 to 45 days in advance. For prime peak periods (Diwali, Christmas, New Year, summer school breaks) and popular international destinations, booking 90 to 120 days in advance ensures the widest room availability.
Yes. All bookings are processed on a first-come, first-served basis within each member's seasonal tier. While our network spans hundreds of partner properties, popular locations fill quickly during peak travel dates.
Yes, date modifications can be made subject to resort availability and notice guidelines. Modifying requests submitted at least 15 days prior to check-in can generally be accommodated with minimal or no rescheduling fees, whereas last-minute changes depend on individual resort policies.
Guests must present the official Clark Vacation Booking Confirmation Voucher, your Clark Vacation Membership Card (or digital card), and government-approved photo identification (Aadhaar Card, Passport, Voter ID, or Driving License) for all adult guests checking in.
Our domestic network spans premier hill stations (Manali, Shimla, Munnar, Ooty), beach resorts (Goa, Andaman), heritage destinations (Jaipur, Udaipur, Varanasi), and wildlife sanctuaries (Jim Corbett, Ranthambore). Internationally, members can access affiliated properties across Southeast Asia, Europe, the Middle East, and Island escapes.
You can explore our live Destinations catalog on our website (categorized under Domestic, International, and Exchange destinations) or connect with your concierge manager to review current seasonal allocations.
Yes. International stays can be utilized depending on your membership tier (such as plans with global privileges) or through international exchange alliances, subject to exchange window protocols and partner property fees.
Yes. When submitting your holiday request, you can specify your preferred property. If your primary choice is fully booked on your desired dates, your concierge will present adjacent available properties of equivalent luxury tier or alternate dates.
While all affiliate resorts adhere to Clark Vacation's strict four-star and five-star hospitality standards, specific recreational amenities (e.g., infinity swimming pools, golf access, kid zones, spa facilities) vary by property type and geographical location.
We accept major credit cards (Visa, MasterCard, RuPay, American Express), debit cards, net banking across major Indian banks, UPI, and demand drafts drawn in favor of Clark Vacation International. Flexible 0% interest EMI options are also available through partner banking institutions.
An official GST tax invoice and digital payment receipt are issued automatically to your registered email address and phone number upon successful transaction processing.
In accordance with our approved policy, in case of any valid point of dissatisfaction, customers may cancel their membership within 5 days of availing their first holiday by writing to us at customercare@clarkvacationinternational.com. Stays can also be cancelled or rescheduled prior to check-in per standard booking window guidelines.
To request a refund, submit a formal written application detailing your membership number, proof of payment, and specific reasons to customercare@clarkvacationinternational.com. Please review our Refund & Cancellation Policy page for comprehensive step-by-step procedures.
Refunds are processed in accordance with company policy after deducting administration charges, Annual Subscription Fees (ASF), and applicable GST. Full itemized deduction parameters are published on our Refund Policy page and in your membership agreement.
Our dedicated membership support desk is reachable at 1800-123-2131 (Monday through Saturday, 9:30 AM to 6:30 PM IST) or anytime via email at customercare@clarkvacationinternational.com.
If you misplace your membership ID or welcome documents, simply contact our concierge desk with your registered phone number and government ID. Our team will verify your identity and immediately reissue your digital membership credentials.
You can update your residential address, phone number, or email address by logging into your Member Dashboard or by emailing your update request accompanied by identity verification to customercare@clarkvacationinternational.com.
For service escalations or grievance redressal, please write to our Customer Relations Management board at customercare@clarkvacationinternational.com with the subject line "Service Escalation - [Your Membership ID]". All formal requests are acknowledged within 24 hours with a dedicated tracking ticket.