Privacy Policy

01 Introduction & Scope

Welcome to Clark Vacation International ("Clark Vacation", "we", "our", or "us"). This Privacy Policy describes how we collect, process, manage, and safeguard personal information obtained when you access our official website (clarkvacationinternational.com), explore holiday packages, enroll in memberships, submit reservation requests, or interact with our customer care concierge.

By accessing or utilizing our digital platforms, submitting an enquiry, or enrolling in any Clark Vacation program, you acknowledge having read and understood the practices described herein. We recommend reviewing this document periodically to stay informed about our data handling procedures.

02 Information We Collect

We only collect personal data necessary to provide vacation ownership services, process holiday bookings, and deliver guest support. Depending on your interactions with us, the categories of information may include:

• Contact Information: Full name, postal address, email address, mobile phone number, and alternate contact numbers provided during enquiries or registration.
• Enquiry & Feedback Details: Information submitted via online contact forms, holiday interest surveys, live chat interactions, or customer feedback submissions.
• Membership Profile Data: Assigned membership ID, selected tier (Purple, Red, White, Blue), room category (Studio T1, Suite T2), co-applicants, and authorized family beneficiaries.
• Booking & Travel Details: Check-in and check-out dates, destination preferences, special guest requests, travel companion names, and age criteria.
• Customer Support Communications: Audio recordings of customer care calls (for quality and training purposes), emails, chat transcripts, and service ticket logs.
• Technical & Device Data: IP address, browser type, device identifiers, operating system version, referring URLs, and website navigation paths collected automatically.

03 How We Use Your Information

We utilize collected personal data strictly for legitimate operational, contractual, and hospitality service purposes:

• Fulfilling Enquiries & Onboarding: Responding promptly to your vacation package inquiries, sending brochure materials, and setting up initial membership profiles.
• Reservation Execution: Confirming room allotments with partner resorts, issuing booking vouchers, and coordinating check-in logistics.
• Concierge & Customer Care: Managing customer service queries, processing date modifications, and providing holiday planning assistance.
• Payment Administration: Facilitating secure transaction settlement, generating GST tax invoices, and processing verified refund applications.
• Legal & Regulatory Compliance: Fulfilling statutory accounting, tax reporting (GST), guest verification mandates, and fraud prevention duties.
• Service Updates & Announcements: Transmitting essential reservation notices, booking voucher confirmations, and seasonal privilege advisories.

04 Cookies and Similar Technologies

Our website uses cookies, web beacons, and local storage tokens to optimize user experience, remember session state, and evaluate general website traffic. Cookies are small text files placed on your device by your internet browser.

Types of Cookies Used: Essential cookies (required for core site navigation, secure login, and voucher search), functional cookies (to recall user preferences), and performance analytics cookies (to understand which destinations and articles attract member interest). You can control or disable non-essential cookies via your web browser settings.

05 Data Sharing & Third-Party Service Providers

Clark Vacation International does not sell, rent, or trade your personal information to third-party commercial marketers. We only disclose personal information to trusted third-party entities strictly required to deliver your holiday services:

• Affiliate Resort Partners: Transmitting guest names, check-in dates, room requirements, and voucher codes to resort front desks for check-in processing.
• Authorized Payment Gateways: Transmitting necessary transaction parameters to regulated Indian banking and payment gateway providers for settlement.
• Technology Infrastructure Providers: Cloud hosting facilities, SMS gateway services, and customer relationship management (CRM) systems operating under confidentiality agreements.
• Legal & Law Enforcement Authorities: When legally compelled under subpoena, statutory court orders, or applicable law enforcement directives.

06 Payment Information & Financial Security

Payment confirmations and digital tax receipts are generated directly through our secured payment reconciliation system and forwarded immediately to your registered email address.

07 Data Storage & Technical Safeguards

We maintain industry-standard physical, electronic, and administrative safeguards designed to protect personal information against unauthorized access, accidental destruction, disclosure, or alteration. These measures include encrypted communication protocols (HTTPS/TLS), role-based employee access restrictions, and periodic technical assessments.

Please note: While we implement robust safeguards to protect your personal data, no internet transmission or digital storage architecture can be guaranteed to be 100% impenetrable. We encourage all members to maintain secure passwords and never share login credentials.

08 Data Retention Protocols

Personal information is retained for the active duration of your membership agreement, and subsequently for the statutory retention periods prescribed under Indian taxation (GST / Income Tax), accounting, and contract law mandates (typically 7 to 8 years following agreement conclusion or settlement of any pending claims).

09 Your Privacy Rights & Access Requests

Under applicable Indian data protection frameworks, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you possess specific rights regarding your personal information:

• Right to Access: You may request a summary of the personal information we maintain regarding your profile and active memberships.
• Right to Correction: You may request updates, rectification, or completion of inaccurate or outdated contact information.
• Right to Withdraw Consent: You may withdraw consent for promotional communications at any time by clicking "unsubscribe" or notifying our concierge desk.
• Grievance Redressal: You may submit complaints regarding data handling to our designated Grievance Officer.

10 Third-Party Websites & External Links

Our website may provide hyperlinks to affiliate resort portals, flight partners, or tourism advisory platforms. We have no direct control over the privacy practices or content of third-party external websites. We advise users to review the privacy notices of any external site they visit.

11 Children's Privacy

Clark Vacation International does not knowingly solicit or collect personal information directly from children under 18 years of age without parental or guardian consent. Information concerning minor family members (such as age for resort accommodation capacity) must be provided strictly by the primary adult applicant or guardian.

12 Changes to This Privacy Policy

We may periodically update this policy to reflect operational improvements, service enhancements, or legislative modifications. The "Last Updated" timestamp at the top of this document indicates when changes were made. Continued use of our website or services following notice of updates constitutes acknowledgment of the revised policy.

13 Official Contact Information

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or want to raise a privacy inquiry, please connect with our Data Protection and Customer Care desk: