Refund & Cancellation Policy

01 Overview & Scope

At Clark Vacation International, we are committed to providing premium, transparent, and dependable holiday experiences. We understand that personal circumstances or expectations may occasionally necessitate a cancellation review. This Refund & Cancellation Policy sets forth the official conditions, procedural workflows, applicable statutory deductions, and requisite processing timelines governing membership withdrawal and cancellation requests.

All cancellation evaluations are handled in a structured, objective, and fair manner in accordance with the terms of your Membership Agreement and the approved company policies outlined herein.

02 5-Day Post-Holiday Cancellation Window

We believe our members should experience the quality of our partner properties and concierge service firsthand before making a final assessment of their long-term ownership plan.

The 5-day window begins on the official check-out date of your initial holiday stay availed through Clark Vacation International. Written communication received after the expiry of this 5-day window will be handled under standard membership maintenance or transfer guidelines rather than introductory cancellation.

03 Eligibility for Refunds

To be eligible for a refund review under the introductory satisfaction guarantee:

• The membership must be active and registered under the primary applicant's name.
• The primary applicant must have completed their first official holiday stay arranged through Clark Vacation International.
• The written cancellation notice must be transmitted within 5 calendar days following check-out from the first holiday.
• The request must cite the specific, verifiable points of dissatisfaction concerning property amenities, service delivery, or booking fulfillment.
• All account documentation and identity verification credentials must be completed and in good standing.

04 How to Request a Refund (Step-by-Step)

We have structured an orderly, transparent 5-step process to ensure all cancellation requests are logged, investigated, and addressed systematically:

Note: The steps outlined above are explanatory procedural milestones designed to assist members and do not constitute automatic approval of unverified or out-of-policy claims.

05 Processing Fees, ASF & GST Deductions

In the event a cancellation request is approved by the Member Relations Committee, the net refundable amount is computed in strict accordance with the approved corporate policy formula:

• Administration Fees: Operational expenses incurred in membership registration, document processing, digital system credential allocation, and onboarding concierge expenses.
• Annual Subscription Fee (ASF): The portion of the annual maintenance subscription applied toward property reservations and inventory holding for the active calendar cycle.
• Goods and Services Tax (GST): Statutory taxes collected at the time of enrollment and already remitted to the Government of India tax authorities, which cannot be refunded under tax regulations unless specifically recoverable under statutory credit note rules.

06 90 Working Days Processing Timeline

The 90 working days timeline accounts for banking reconciliation cycles, tax department filing schedules, audit verification, and inter-banking NEFT/RTGS settlement protocols. "Working days" exclude official national bank holidays, Saturdays, and Sundays.

07 Holiday Booking Date Modifications & Rescheduling

For members wishing to modify or reschedule an individual holiday stay without cancelling their overarching membership agreement:

• Notice 15+ Days Prior to Check-in: Bookings can generally be rescheduled to alternate dates or alternate resorts within the same season tier with zero cancellation penalty, subject to property availability.
• Notice 7 to 14 Days Prior to Check-in: Date modifications may incur a nominal resort re-allocation fee depending on partner property retention mandates.
• Notice Less Than 7 Days or No-Show: In the event of an unnotified no-show, the allotted room nights for that travel year are considered utilized in accordance with resort inventory locking rules.

08 Non-Refundable Items & Premium Business Exclusion

In addition to premium corporate and business tier memberships, the following items are strictly non-refundable:

• Third-party airline tickets, rail passes, or luxury coach reservations booked through concierge discounts.
• Promotional PVR movie vouchers, gift cards, or dining vouchers already redeemed.
• International exchange network fees paid to third-party global swap platforms.
• Personal incidentals, room service, laundry, and personal resort recreation incurred during past stays.

09 Refund Status Tracking & Member Support

Upon receipt of an eligible cancellation notice, our Customer Relations Management board issues a unique Grievance Tracking Ticket (GTT) within 24 business hours. Members can track the verification, review, and disbursement milestones of their ticket by emailing customercare@clarkvacationinternational.com or quoting their ticket reference to our concierge helpline.

10 Official Grievance Contact

To submit a cancellation inquiry, clarify deduction parameters, or track an existing refund request, please connect with our authorized team: